How can you protect your employees during a crisis?
The risk of crisis, whether it be natural or manmade, is a serious concern for organisations across the globe. Successfully managing a major crisis requires companies to act swiftly and safely to ensure staff are safe and informed. A crisis control solution, such as IncidentEye, provides employers with the ability to quickly inform, locate and communicate with their staff in an emergency. Furthermore, IncidentEye provides staff with the assurance that in the event of a serious crisis, their company will quickly and securely ensure their safety.
What is Crisis Management?
In today’s increasingly globalised society, implementing a robust crisis management solution is imperative for large organisations. For companies with global offices in major economic centres and business travel increasing, being able to confidently and safely deal with unexpected and disruptive events is critical. Crisis planning is integral in protecting employees – having a plan in place ensures a swift and level-headed response to any serious incident.
What is a Crisis Management Plan?
Crisis management planning is essential for large multinational corporations. A crisis management plan is a document or process outlining a corporate response in the event of a major incident or emergency. Understanding what to do in the event of a crisis saves lives and gives staff confidence in their employer. Without a robust crisis management plan, organisations run the risk of unnecessary harm or even death to their staff. Furthermore, poorly handling an incident with a weak and fragmented response can damage a company’s reputation as a responsible employer and lead to accusations of negligence, potentially leading to legal and financial penalties.
The first step in creating a crisis management plan is understanding the types of risks employees are likely to face. For example, organisations with offices in busy financial and commercial centres may be concerned about risks related to terrorism and transportation disruptions, while companies located in areas susceptible to natural disasters, such as wildfires, may be concerned with severe weather emergencies.
Once the types of risks are determined, it is important for organisations to establish a clear and concise reaction to the incident. The first few hours after a crisis hits are the most crucial, therefore it is imperative that everyone in the organisation understands their roles. Designating different responsibilities to management ensures there is a point of contact for each step. Some companies might create and specially train a crisis management team, specifically for handling uncertain and unexpected situations. Assigning roles and responsibilities during a major incident ensures that each part of the crisis management plan is effectively followed and completed.
Employers have a moral and legal duty of care to their staff. By creating a comprehensive crisis management plan, employers can protect their workers and ensure employee engagement. Furthermore, a robust crisis management plan allows companies to ensure business continuity during a major emergency, ameliorating client confidence in the organisation.
Crisis Management Solutions
Although the risk of crisis has risen dramatically over the past 20 years due to an increasingly globalised society, many organisations have not updated their crisis management plans accordingly. Without regularly updating crisis plans and simulating major incidents, corporations run the risk of human error in the event of a genuine emergency. Under extreme and unexpected circumstances, even employees trained in crisis management procedures can make mistakes. Furthermore, even with dedicated crisis teams, locating and contacting a large number of employees is cumbersome and ineffective, potentially exacerbating the risk to employees. IncidentEye offers companies the ability to quickly locate and communicate with their staff during times of crisis, saving time and lives.
Quickly responding to a crisis leads to the best possible outcome– IncidentEye makes this possible through its straightforward online hub and smartphone app. Users simply activate the IncidentEye app and allow it to stay dormant on their smartphone until a crisis is triggered. In the event of a crisis, employers are able to swiftly create a “crisis” or “incident” zone by drawing a geofenced location on the map. This allows IncidentEye to instantly locate and contact staff members who may be near to or affected by the incident. Staff located within the incident area are prompted to specify whether they are safe or in danger. Employers are also able to send tailored communications and messages to their staff informing them of the incident and how to protect themselves, as well on advice for those affected.
Implementing a system like IncidentEye ensures a swift and robust response in the event of a major crisis or emergency. With IncidentEye’s capabilities, companies can focus on only those affected by the crisis without disrupting the majority of staff who are safe and well. IncidentEye’s cutting edge technology ensures no time is wasted in finding or contacting employees when an emergency inevitably occurs.
Get in touch today to arrange a quick chat and demonstration of the system.